Table Type: Metadata
This table contains the users in the system.
Columns
| Column | Type | Modifiers | Notes |
|---|---|---|---|
| id | string | Primary Key | The ID of the user |
| db_last_updated | datetime | The last time the record was updated in the database | |
| db_when_created | datetime | The time the record was created in the database | |
| db_when_deleted | datetime | The time the record was deleted in the database or NULL | |
| state | string | The user status - active, inactive or deleted | |
| name | string | The name of the user. Prefer this when we want to show a user's name. | |
| division_id | string | The division ID of the user | |
| chat_jabber_id | string | ||
| department | string | The department name the user is in | |
| string | The user's email address | ||
| title | string | The user's title (Mr/Mrs/Miss/Ms etc.) | |
| username | string | The user's username | |
| manager_id | string | The ID of the user's manager | |
| manager_name | string | The name of the user's manager | |
| employer_info_official_name | string | ||
| employer_info_employee_id | string | ||
| employer_info_employee_type | string | ||
| employer_info_date_hire | string | ||
| preferred_name | string | ||
| geolocation_id | string | The ID of the geolocation | |
| geolocation_name | string | The name of the geolocation | |
| geolocation_type | string | A string used to describe the type of client the geolocation is being updated from e.g. ios, android, web, etc. | |
| geolocation_latitude | double | The latitude of the user's geolocation | |
| geolocation_longitude | double | The longitude of the user's geolocation | |
| geolocation_country | string | The country of the user's geolocation | |
| geolocation_region | string | The region of the user's geolocation | |
| geolocation_city | string | The city of the user's geolocation | |
| team_id | string | The ID of the team the user is in | |
| acd_auto_answer | boolean | Whether ACD auto answer is enabled for the user | |
| language_preference | string | The user's language preference | |
| date_last_login | datetime | The date the user last logged in | |
| location_id | string | The ID of the location the user is normally in |
Related Tables
- queue
- queue_member
- wrapup_code
- location_definition
- division
- user
- user
- team
- location_definition
- user_contact
- user_routing_skill
- user_routing_language
- user_role
- user_group
- analytics_evaluation
- analytics_participant
- user_management_unit
- queue_conversation
- queue_email
- analytics_user_presence_record
- analytics_routing_status_record
- user_presence
- user_queue_status
- user_queue_conversation2
- audit_log_message
- quality_audit_log_message
- chat_message
- user_conversation
- time_off_request_response
- agent_schedule
- article_feedback
- articles
- user_aggregations2
- user_aggregation3
