CX Vizz is Kerv’s tool for downloading data from cloud services and storing it in a database for further analysis and reporting for Genesys Cloud CX Contact Centre.
CX Vizz helps you make the most of your Genesys Cloud CX contact centre data by downloading information from your cloud service and storing it in a simple database system such as Microsoft SQL Server or Postgres.
It runs in the cloud, and helps you use your existing data visualization tools to see what’s going on in your contact centre.
CX Vizz allows you to use standard business intelligence tools, such as PowerBI, Grafana or Tableau as well as any other tools that are compatible with relational databases.
Lifecycle
CX Vizz R200-6 was released on 3 February 2026
Executive Summary
This is a feature update to CX Vizz R200. It includes improvements to survey, queue, quality audit, and evaluation processing.
Detail
- Updated documentation
- Conversations_from_datalake action now has a queue filter.
- Added surveys_from_datalake with answer retrieval
- Added surveys action with savepoint
- Fix queue member deletes for large queues
- Users action now also downloads user contacts
- Added new quality_audits_when_updated action.
- Add quality audit extraction
- New evaluations action
- Add queue filter to DownloadTranscripts action
- Add heartbeat monitoring for jobs and commands to prevent a restart stopping scheduled actions
- New user_aggregations3() and queue_aggregations3() actions to store initial_direction in new aggregates tables.
Schema Changes
- Add indexes on user_id for user routing tables
- Add DivisionId column to external_contact table
- Add user_contact table
- Store division on external contacts
- Added auto-created migrations
- Add v3 aggregation tables
- Add detailed evaluation schema
- Increase Command column length in background_tasks to 1000
- Increase Remote Field Length
Security Fixes
No security update in this release.
Installation
The new docker image for CX Vizz R200 can be downloaded from the docker.kervexperience.net website in the usual way, and is tagged “CXVizz2:R200-6”