Table Type: Realtime Data
Contains the real-time observations for Genesys queues.
Columns
| Column | Type | Modifiers | Notes |
|---|---|---|---|
| queue_id | string | Primary Key | The ID of the queue to which this observation belongs |
| media_type | string | Primary Key | The media type of the observation. Each media type has its own set of statistics. |
| metric | string | Primary Key | The metric of the observation. |
| qualifier | string | Primary Key | The qualifier of the observation. This is used to differentiate between different types of observations for the same metric. |
| start_time | datetime | Required | The start time of the observation. |
| count | int32 | The count value of the observation or null | |
| sum | int32 | The sum value of the observation or null | |
| ratio | decimal | The ratio value of the observation or null | |
| target | decimal | The target value of the observation (for SLA) or null |