Table Type:
Contains information about knowledge bases - A collection of question and answer articles. These articles contain information that can be useful during conversations with customers that use your products. When a user asks a question, Genesys knowledge services AI looks for a similar question in the knowledge base. When a similar question is found, the corresponding answer is returned to the user.
Columns
| Column | Type | Modifiers | Notes |
|---|---|---|---|
| article_count | int32 | ||
| core_language | string | The core language of the knowledge base. | |
| date_created | datetime | The date the knowledge base was created. | |
| date_document_last_modified | datetime | ||
| date_modified | datetime | ||
| description | string | The description of the knowledge base. | |
| faq_count | int32 | ||
| name | string | The name of the knowledge base. | |
| processed | boolean | Whether the knowledge base has been processed. | |
| published | boolean | Whether the knowledge base has been published. | |
| db_last_updated | datetime | The time the record was last updated in the database in UTC | |
| db_when_created | datetime | Required | The time the record was created in the database in UTC |
| db_when_deleted | datetime | The time the record was deleted in the database in UTC or NULL | |
| id | string | Primary Key | The unique id for this entity |