queue

Table Type: Metadata

Contains the Genesys queue definitions.

Columns

Column Type Modifiers Notes
id string Primary Key The unique identifier of the queue.
db_last_updated datetime The last time this record was updated in the database
db_when_created datetime The time this record was created in the database
db_when_deleted datetime The time this record was deleted in the database or NULL if not deleted
scoring_method string The scoring method used for this queue - either Timestampandpriority or PriorityOnly
skill_evaluation_method string The skill evaluation method used for this queue - either NONE, BEST or ALL
name string The name of the queue
division_id string The division ID of the queue
division_name string The division name of the queue
description string The description of the queue
date_created datetime The date the queue was created
date_modified datetime The date the queue was last modified
modified_by string The user who last modified the queue
created_by string The user who created the queue
member_count int32 The number of members in the queue
user_member_count int32 The number of user members in the queue
joined_member_count int32 The number of joined members in the queue
media_settings_call_enable_autoanswer boolean Whether auto-answer is enabled for calls from this queue
media_settings_call_alerting_timeout_seconds int32 Whether the alerting timeout in seconds for calls
media_settings_call_service_level_percentage double The call service level target %
media_settings_call_service_level_duration_ms int64 The call service level target answer time
media_settings_call_auto_answer_alert_tone_seconds double The duration of the alert tone for auto-answered calls in seconds
media_settings_call_manual_answer_alert_tone_seconds double The duration of the alert tone for manually answered calls in seconds
media_settings_callback_enable_autoanswer boolean The duration of the alert tone for auto-answered callbacks in seconds
media_settings_callback_alerting_timeout_seconds int32 The duration of the alert tone for callbacks in seconds
media_settings_callback_service_level_percentage double The callback service level target %
media_settings_callback_service_level_duration_ms int64 The callback service level target answer time
media_settings_callback_auto_answer_alert_tone_seconds double
media_settings_callback_manual_answer_alert_tone_seconds double
media_settings_callback_enable_autodial_and_end boolean
media_settings_callback_autodial_delay_seconds int32
media_settings_callback_auto_end_delay_seconds int32
media_settings_chat_enable_autoanswer boolean
media_settings_chat_alerting_timeout_seconds int32
media_settings_chat_service_level_percentage double
media_settings_chat_service_level_duration_ms int64
media_settings_chat_auto_answer_alert_tone_seconds double
media_settings_chat_manual_answer_alert_tone_seconds double
media_settings_email_enable_autoanswer boolean
media_settings_email_alerting_timeout_seconds int32
media_settings_email_service_level_percentage double
media_settings_email_service_level_duration_ms int64
media_settings_email_auto_answer_alert_tone_seconds double
media_settings_email_manual_answer_alert_tone_seconds double
media_settings_message_enable_autoanswer boolean
media_settings_message_alerting_timeout_seconds int32
media_settings_message_service_level_percentage double
media_settings_message_service_level_duration_ms int64
media_settings_message_auto_answer_alert_tone_seconds double
media_settings_message_manual_answer_alert_tone_seconds double
acw_settings_wrapup_prompt string The after call work wrap-up prompt
acw_settings_timeout_ms int32 The after call work timeout in milliseconds
queue_flow_id string The queue flow ID
queue_flow_name string The queue flow name
email_in_queue_flow_id string The call in-queue flow ID
email_in_queue_flow_name string The call in-queue flow name
message_in_queue_flow_id string The message in-queue flow ID
message_in_queue_flow_name string The message in-queue flow name
whisper_prompt_id string The whisper prompt ID
whisper_prompt_name string
on_hold_prompt_id string
on_hold_prompt_name string
auto_answer_only boolean
enable_transcription boolean
enable_audio_monitoring boolean
enable_manual_assignment boolean
agent_owned_routing_enable_agent_owned_callbacks boolean
agent_owned_routing_max_owned_callback_hours int32
agent_owned_routing_max_owned_callback_delay_hours int32
direct_routing_call_use_agent_address_outbound boolean
direct_routing_email_use_agent_address_outbound boolean
direct_routing_message_use_agent_address_outbound boolean
direct_routing_backup_queue_id string
direct_routing_wait_for_agent boolean
direct_routing_agent_wait_seconds int32
calling_party_name string The name of the calling party
calling_party_number string The number of the calling party (CLI/ANI)
peer_id string The peer ID associated with this queue
suppress_in_queue_call_recording boolean

Actions and Background Tasks

Actions