Table Type: Realtime Data
This table contains the current (real-time) queue status of the users in the system.
Columns
| Column | Type | Modifiers | Notes |
|---|---|---|---|
| user_id | string | Primary Key | The ID of the user |
| start_time | datetime | Required | The time the user routing status was changed |
| status | string | The current status of the user. One of: OFF_QUEUE, IDLE, INTERACTING, NOT_RESPONDING or COMMUNICATING | |
| db_last_updated | datetime | The last time this record was updated in the database |