queue_member

Table Type: Realtime Data

Contains the members of the Genesys queues. Records in this table are updated by the queue_members() action, but the joined field is updated by the realtime_queue_members
background task.

Columns

Column Type Modifiers Notes
user_id string Primary Key The ID of the user who is a member of the queue
queue_id string Primary Key The ID of the queue to which the user is a member
ring_number int32 The ring number of the user in the queue, for bullseye routing
joined boolean Whether the user has joined the queue (Activated/Deactivated on the queue). This is kept up-to-date in real time.
member_by string How the user was made a member of the queue - one of User or Group
db_last_updated datetime Required When this record was last updated in UTC.

Actions and Background Tasks

Actions

Background Tasks