Table Type: Realtime Data
This table contains the current (real-time) queue conversation status of the users in the system.
Columns
| Column | Type | Modifiers | Notes |
|---|---|---|---|
| user_id | string | Primary Key | The ID of the user |
| start_time | datetime | Required | The time the user routing status was changed |
| call_active | int64 | The number of calls the user is currently handling | |
| call_acw | int64 | The number of calls the user is currently in after call work | |
| callback_active | int64 | The number of callbacks the user is currently handling | |
| callback_acw | int64 | The number of callbacks the user is currently in after call work | |
| email_active | int64 | The number of emails the user is currently handling | |
| email_acw | int64 | The number of emails the user is currently in after call work | |
| message_active | int64 | The number of messages the user is currently handling | |
| message_acw | int64 | The number of messages the user is currently in after call work | |
| chat_active | int64 | The number of chats the user is currently handling | |
| chat_acw | int64 | The number of chats the user is currently in after call work | |
| socialexpression_active | int64 | The number of social expressions the user is currently handling | |
| socialexpression_acw | int64 | The number of social expressions the user is currently in after call work | |
| video_active | int64 | The number of videos the user is currently handling | |
| video_acw | int64 | The number of videos the user is currently in after call work | |
| db_last_updated | datetime | The last time this record was updated in the database |