These background tasks run continually whilst CX Vizz is running. They are used to provide real-time data for wallboads and similar purposes.
| Action | Description |
|---|---|
| realtime_queue_conversations | Runs a background task that constantly monitors for queue conversations in Genesys |
| realtime_queue_emails | Runs a background task that constantly monitors for queue conversations that are emails in Genesys |
| realtime_queue_ewt | Runs a background task that polls each queue for the EWT by queue and media type. |
| realtime_queue_members | Runs a background task that constantly monitors for queue member changes in Genesys |
| realtime_queue_observations | Runs a background task that constantly monitors for queue observations (per-queue, per-media statistics) in Genesys |
| realtime_user_conversations | Runs a background task that constantly monitors for which conversations are with each user in Genesys |
| realtime_user_presence | Runs a background task that constantly monitors for user presence changes in Genesys |
| realtime_user_queue_conversations | Runs a background task that constantly monitors for user queue conversations changes in Genesys |
| realtime_user_queue_status | Runs a background task that constantly monitors for user routing status changes in Genesys |