Extracts WFM Management Units and their users from Genesys.
Management Units are stored in the management_unit table and the relationship between users and management units is stored in the user_management_unit table.
Parameters
| Parameter | Description | |
|---|---|---|
| division_id | Required | The division id to extract management units from |
Tables Affected
Variables Set
No variables set.
Permissions needed
- wfm:activityCode:add or wfm:activityCode:delete or wfm:activityCode:edit or wfm:activityCode:view or wfm:agent:edit or wfm:agentSchedule:view or wfm:agentTimeOffRequest:submit or wfm:agent:view or wfm:businessUnit:add or wfm:businessUnit:delete or wfm:businessUnit:edit or wfm:businessUnit:view or wfm:historicalAdherence:view or wfm:shrinkage:view or wfm:intraday:view or wfm:managementUnit:add or wfm:managementUnit:delete or wfm:managementUnit:edit or wfm:managementUnit:view or wfm:publishedSchedule:view or wfm:realtimeAdherence:view or wfm:schedule:add or wfm:schedule:delete or wfm:schedule:edit or wfm:schedule:generate or wfm:schedule:view or wfm:serviceGoalTemplate:add or wfm:serviceGoalTemplate:delete or wfm:serviceGoalTemplate:edit or wfm:serviceGoalTemplate:view or wfm:planningGroup:add or wfm:planningGroup:delete or wfm:planningGroup:edit or wfm:planningGroup:view or wfm:shiftTradeRequest:edit or wfm:shiftTradeRequest:view or wfm:agentShiftTradeRequest:participate or wfm:shortTermForecast:add or wfm:shortTermForecast:delete or wfm:shortTermForecast:edit or wfm:shortTermForecast:view or wfm:staffingGroup:add or wfm:staffingGroup:delete or wfm:staffingGroup:edit or wfm:staffingGroup:view or wfm:timeOffLimit:add or wfm:timeOffLimit:delete or wfm:timeOffLimit:edit or wfm:timeOffLimit:view or wfm:timeOffPlan:add or wfm:timeOffPlan:delete or wfm:timeOffPlan:edit or wfm:timeOffPlan:view or wfm:timeOffRequest:add or wfm:timeOffRequest:edit or wfm:timeOffRequest:view or wfm:workPlan:add or wfm:workPlan:delete or wfm:workPlan:edit or wfm:workPlan:view or wfm:workPlanRotation:add or wfm:workPlanRotation:delete or wfm:workPlanRotation:edit or wfm:workPlanRotation:view
Examples
- wfm_management_units()