This action downloads the audit trail. If the start_data parameter is provided, then it starts at that date, and continues to now.
Otherwise it uses a savepoint. Each audit service has its own savepoint, called 'audit_trail.Telephony, audit_trail.TaskManagement, etc.
The savepoint parameter can be used to specify a different savepoint prefix.
The services parameter can be used to filter which services to download. If not provided, all services are downloaded. This is a string containing a list of services separated by commas.
Genesys defines the following audit services:
- Telephony
- TaskManagement
- WebDeployments
- AnalyticsReporting
- Outbound
- AgentConfig
- Supportability
- LanguageUnderstanding
- ContentManagement
- PeoplePermissions
- Presence
- SCIM
- Architect
- ContactCenter
- Quality
- SpeechAndTextAnalytics
- PredictiveEngagement
- Knowledge
- Coaching
- Learning
- EmployeeEngagement
- WorkforceManagement
- Limits
- Routing
- Triggers
- ProcessAutomation
- NerService
- ResponseManagement
- Gamification
- Callback
- EmployeePerformance
- NumberPurchasing
- Groups
- Emails
- Integrations
- Onboarding
- Datatables
- Directory
- Webhooks
- Marketplace
- Messaging
- Scripter
- ExternalContacts
- SocialListening
- LogCapture
- Billing
- GDPR
- JourneyAnalytics
Parameters
| Parameter | Description | |
|---|---|---|
| start_date | Optional | The start date to extract conversations from if no savepoint exists |
| services | Optional | Comma-separated list of services to extract audit trail from. Leave blank for all. |
| savepoint | Optional | The savepoint name prefix to use for the audit trail (default is 'audit_trail'). This will use savepoints called ' |
Tables Affected
Variables Set
No variables set.
Permissions needed
- audits:audit:view
Examples
- audit_trail
- audit_trail( start_date='2024-01-01', services='Telephony,TaskManagement' )
- audit_trail( services='Directory' )