This action downloads survey summaries from Genesys Data Lake using a start_date and end_date.
Survey summaries are stored in the conversation_survey table. Question group and answer records are retrieved via the Quality API for conversations that have surveys.
Parameters
| Parameter | Description | |
|---|---|---|
| division_id | Optional | The division id to extract surveys from |
| start_date | Required | The start date to extract surveys from (required). |
| end_date | Optional | The end date to extract surveys to (defaults to the data lake date). |
| increment | Optional | The time increment to use to get surveys from the data lake (default 1 day). |
| timeout | Optional | The amount of time to wait for the data lake to return data (default 30 minutes). |
Tables Affected
- conversation_survey
- conversation_survey_answer_question_group
- conversation_survey_answer
Variables Set
No variables set.
Permissions needed
- analytics:conversationDetail:view
- quality:survey:view
Examples
- surveys_from_datalake(start_date='2025-01-01', end_date='2025-01-31')