Extracts queue conversations from Genesys and ensures the data in queue conversation is correct. This is used to help stop any drift from the real time events, e.g. if the realtime events have been turned off for a period of time.
Parameters
| Parameter | Description | |
|---|---|---|
| include_detail | Optional | set to true to include the queue_conversation_detail, queue_conversation_participant_detail and queue_conversation_participant_session_detail tables. |
Tables Affected
- queue_conversation
- queue_conversation_detail
- queue_conversation_participant_detail
- queue_conversation_participant_session_detail
Variables Set
No variables set.
Permissions needed
No permissions needed.
Examples
- sync_queue_conversations()