Extracts evaluations from Genesys Quality APIs. This action queries by evaluator (the user who created the evaluation).
It downloads evaluations within a configurable lookback window (default 90 days) with a fixed 60-minute overlap.
Evaluation summaries (including evaluation comments) are stored in analytics_evaluation, transcript topics in evaluation_transcript_topic, question group scores in evaluation_question_group_score, and question scores in evaluation_question_score.
Requires the quality:evaluation:view permission.
Parameters
| Parameter | Description | |
|---|---|---|
| savepoint | Optional | The savepoint name to use (default 'evaluations') |
| start_date | Optional | Override the savepoint start date (yyyy-MM-dd or yyyy-MM-dd HH:mm:ss) |
| end_date | Optional | End date for the query window (defaults to now) |
| lookback_days | Optional | Max age of evaluations to consider (default 90) |
Tables Affected
- analytics_evaluation
- evaluation_question_group_score
- evaluation_question_score
- evaluation_transcript_topic
Variables Set
No variables set.
Permissions needed
- quality:evaluation:view
Examples
- evaluations()
- evaluations(lookback_days=90)
- evaluations(start_date="2025-01-01", end_date="2025-01-02")