This action downloads surveys from Genesys for conversations with survey events since the last savepoint.
Survey summaries are stored in the conversation_survey table, and question group/question answers are stored in conversation_survey_answer_question_group and conversation_survey_answer.
The savepoint is overlapped by 30 minutes to ensure late survey updates are captured. Analytics conversation queries are limited to 558 days of history, so older start dates are clamped.
Parameters
| Parameter | Description | |
|---|---|---|
| savepoint | Optional | The savepoint name to use (default 'surveys'). |
| start_date | Optional | Override the savepoint start date (yyyy-MM-dd or yyyy-MM-dd HH:mm:ss). |
| conversation_lookback_days | Optional | How many days before the survey event window to include conversation starts (default 30). |
| end_date | Optional | Override the end date (defaults to now). |
Tables Affected
- conversation_survey
- conversation_survey_answer_question_group
- conversation_survey_answer
Variables Set
No variables set.
Permissions needed
- analytics:conversationDetail:view
- quality:survey:view
Examples
- surveys()
- surveys(start_date='2025-01-01')
- surveys(conversation_lookback_days=90)