Runs a background task that constantly monitors for queue conversations that are emails in Genesys.
This process monitors the queues downloaded via the queues() action and stores metrics for all queues in the queue_observation2 table.
CX Vizz automatically stops monitoring queues that are deleted and starts monitoring queues that are added, whenever the queue() action is run.
Tables Affected
Permissions needed
No permissions needed.
Examples
- realtime_queue_emails