Runs a background task that constantly monitors for user routing status changes in Genesys. This process monitors the user status changes and updates the user_queue_status table whenever a user's queue status changes.
This background task needs the user_queue_status table to have been populated, via the users() action.
The user_queue_status table is used to show user-state and time-in-state information in realtime for routing status changes, which are one of OFF_QUEUE, IDLE, INTERACTING, NOT_RESPONDING, or COMMUNICATING. Note that these are different from presence statuses.
Tables Affected
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