Runs a background task that constantly monitors for users handling conversationss. When an interaction is assigned to a user, the user enteres after-call work (acw or wrapup), the corresponding record will be updated in the user_queue_conversation2 table.
The user_queue_conversation2 table is used to track the current status of the user's conversations, and summarises the number of active and after-call work (acw) conversations for each media type.
This background task needs the user table to have been populated, via the users() action. CX Vizz automatically stops monitoring users that are deleted and starts monitoring users that are added, whenever the users() action is run.
Tables Affected
Permissions needed
No permissions needed.
Examples
- realtime_user_queue_conversations