Extracts Genesys Cloud Task Management / Work Automation workitems. Workitems are not conversation media, so they are stored separately from conversation downloads.
The action first enumerates worktypes, then queries workitems per worktype by dateModified because the Genesys workitem query API requires an equality filter on worktype, workbin, or assignee.
Core fields are stored in workitem; custom fields are stored one row per field in workitem_custom_field.
Parameters
| Parameter | Description | |
|---|---|---|
| savepoint | Optional | The savepoint name to use. Default is 'workitems'. |
| start_date | Optional | Override the savepoint start date (yyyy-MM-dd or yyyy-MM-dd HH:mm:ss). |
| end_date | Optional | End date for the query window. Defaults to now. |
| lookback_minutes | Optional | Minutes to subtract from the savepoint when start_date is not provided. Default is 15. |
| page_size | Optional | Workitem query page size. Maximum is 200. Default is 200. |
Tables Affected
Variables Set
No variables set.
Permissions needed
- workitems:worktype:view
- workitems:workitem:view
Examples
- workitems()
- workitems(start_date="2026-01-01")
- workitems(start_date="2026-01-01", end_date="2026-01-02")