Extracts WFM Agent Schedules from Genesys. Agent Schedules are stored in the 'agent_schedule' table.
This action requires the business units to be populated, via the wfm_business_units action.
Parameters
| Parameter | Description | |
|---|---|---|
| start_date | Optional | The start date to extract agent schedules from. Defaults to 7 days ago. |
| end_date | Optional | The end date to extract agent schedules to. Defaults to 7 days from now. |
Tables Affected
Variables Set
No variables set.
Permissions needed
- wfm:schedule:view or wfm:publishedSchedule:view
Examples
- agent_schedules()