Extracts sentiments from Genesys. Sentiments are stored in the sentiment table.
This action uses conversation ids from the conversations_to_download table that were queued by realtime processing.
Parameters
| Parameter | Description | |
|---|---|---|
| savepoint | Optional | The name of the savepoint to use |
| download_sentiments | Optional | Whether to download sentiments |
Tables Affected
Variables Set
| Variable | Type | Description |
|---|---|---|
| conversations_start_date | date/time | The earliest conversation start date |
| conversations_end_date | date/time | The latest conversation end date |
Permissions needed
- speechAndTextAnalytics:sentimentData:view or speechAndTextAnalytics:data:view or recording:recording:view or recording:recording:viewSensitiveData
Examples
- sentiments_from_realtime()