Extracts knowledgebases from Genesys. Knowledgebases are stored in the knowledge_base table.
Parameters
| Parameter | Description | |
|---|---|---|
| metadata_batch_size | Optional | Number of category/label rows to hold before upserting. Default 1000. |
| article_batch_size | Optional | Number of article rows to hold before upserting. Default 500. |
| feedback_batch_size | Optional | Number of feedback rows to hold before upserting. Default 1000. |
Tables Affected
Variables Set
No variables set.
Permissions needed
- knowledge:knowledgebase:view
- knowledge:category:view
- knowledge:label:view
- knowledge:document:view
Examples
- knowledgebase()
- knowledgebase(article_batch_size=250, feedback_batch_size=500)