session-activity-summary

session_activity_summary

Table Type: Historical Data

Columns

Column	Type	Modifiers
conversation_id	string	Primary Key
participant_id	string	Primary Key
session_id	string	Primary Key
conversation_start	datetime
conversation_end	datetime
direction	string
media_type	string
session_start	datetime
session_end	datetime
participant_purpose	string
user_email	string
user_department	string
user_location_name	string
queue_id	string
queue_name	string
wrap_up_code_id	string
wrap_up_code_name	string
wrap_up_note	string
talk_complete_ms	int64	Required
after_call_work_ms	int64	Required
talk_complete_count	int64	Required
answered_ms	int64	Required
acd_ms	int64	Required
handle_ms	int64	Required
held_complete_ms	int64	Required
ivr_ms	int64	Required
customer_email	string
refreshed_at	datetime	Required
dnis	string
ani	string
message_type	string
flow_outcome	string