Extracts in 1-hour intervals Genesys Knowledge Base (KB) analytics at the article/document level for single or all knowledge bases, partitioned by application type. Use SQL aggregation to calculate knowledgebase-level metrics from this granular data.
Parameters
No parameters.
Tables Affected
- knowledgebase_article_metrics
Variables Set
| Variable | Type | Description |
|---|---|---|
| start_date | date/time | The optional start date to gather metrics (will use the latest save point if not specified) |
| end_date | date/time | The optional end date to gather metrics (will use the current date & time if not specified) |
| knowledgebase_id | string | The optional knowledgebase id to gather metrics for (will gather metrics for all knowledgebases if not specified) |
| app_types | string | The optional app types to gather metrics (will use SupportCenter, MessengerKnowledgeApp, BotFlow, Assistant, SmartAdvisor if not specified) |
Permissions needed
No permissions needed.
Examples
- knowledgebase_article_metrics()